Shipping policy

Shipping Policy

Effective Date: August 18, 2025

Welcome to Punjab Jewellers. We value your trust and strive to deliver your jewellery pieces in perfect condition and on time. Please read our shipping policy carefully to understand how we handle shipping for all orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Customized or personalized jewellery may require additional processing time, which will be communicated to you upon ordering.

  • Orders are not processed or shipped on weekends or public holidays.

2. Shipping Rates & Delivery Estimates

  • We offer standard and express shipping options at checkout.

  • Free standard shipping on orders above [Insert Amount] within [Your Country/Region].

  • Delivery time varies based on your location:

    • Domestic: 1-5 business days

    • International: 7–14 business days

Note: Delivery delays can occasionally occur due to high volume, customs clearance, or carrier issues.

3. Shipment Confirmation & Order Tracking

  • Once your order is shipped, you will receive a shipment confirmation email with a tracking number.

  • The tracking number will be active within 24 hours.

4. Shipping Carriers

We partner with reliable carriers such as:

  • Canada Post

  • Purolater

  • UPS

  • FedEx

5. International Shipping

We ship worldwide. Please note:

  • Import duties, taxes, and customs fees are the responsibility of the customer.

  • These charges vary by country and are not included in the item price or shipping cost.

6. Damages

Punjab Jewellers is not liable for any products damaged or lost during shipping. If your order arrives damaged:

  • Please contact the shipping carrier to file a claim.

  • Save all packaging materials and damaged goods before filing a claim.

7. Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for:

  • Delays due to incorrect addresses

  • Orders returned due to delivery failure

Please double-check your shipping address before placing your order.

8. Contact Us

If you have any questions about your order or our shipping policy, feel free to contact our support team:

📧 Email: punjabjewellersltd@gmail.com
📞 Phone: 9056774561
📍 Store Address: 20 Dewside Drive, Brampton ON L6R 3Y3, Canada